Digital Civic Hub for Inclusive Participation & Youth-Led Civic Accountability in Mardan

Empowering communities to report, track, and resolve civic issues digitally.

Water & Sanitation

Solid Waste Management

Drainage

Roads & Maintenance

Streetlights

Government Linkages

Through signed MoU with Tehsil government Takht Bhai, the Digital Civic Hub ensures that citizens’ complaints are officially forwarded, tracked, and followed up in coordination with relevant authorities.

Memorandum of Understanding (MOU)

The Digital Civic Hub operates through formal Memorandums of Understanding (MoU) with Tehsil government Takht Bhai to ensure that citizens’ reported issues are officially received, tacked and followed up.

Issues submitted by citizens through the platform are verified, documented, and forwarded to the concerned department for timely action and resolution.

How the Digital Civic Hub Works

Who reviews complaints
- “IRSP Digital Civic Hub team”
Response timelines
- “Departments acknowledge within 48 hours”
Escalation step
- “Unresolved complaints escalated to senior officials”
7-step model
- citizen → review → assign → acknowledge → verify → dashboard → closure

These partnerships strengthen coordination, accountability, and responsiveness of public service delivery at the local level.